Please allow 1-2 business days, excluding weekends and holidays, for order processing after payment has been confirmed. Special models, backordered products, pre-orders, or international shipments may require additional handling time, which should be shown on the product page, at checkout, or in follow-up communication.

Contact Allfunride as soon as possible if you need to change a model, color, quantity, address, or cancel an order. Changes and cancellations are not guaranteed once the order has entered warehouse processing, a shipping label has been created, or the package has shipped. If an order has already shipped, it may need to be handled under the Return, Refund, and Order Cancellation Policy.

Yes. If you are unsure which model is right for you, contact Allfunride before purchase. We can help with model comparison, use case, riding distance, terrain, warehouse options, product details, and basic warranty or shipping questions.

You can browse by ride type, use case, price range, stock region, and key specifications. The website comparison tool can also help you review different models side by side. If you are still unsure, contact us with your riding distance, terrain, budget, experience level, and storage needs so we can help narrow down suitable options.

Yes. We offer installment payment options through Afterpay and Klarna, so you can split your purchase into smaller payments at checkout.

For local US/EU warehouse shipments, duties and taxes are generally included or clearly shown at checkout; for international shipments, extra charges may apply at checkout.
Please note that some remote or extended service areas may incur an additional shipping surcharge. If this applies to your order, we'll contact you before shipment to confirm the additional cost.

Once your order has shipped and tracking becomes available, the tracking number will be updated or sent to you. International tracking may show limited updates before the parcel reaches the destination country and is handed to the local carrier. If tracking stays inactive for an extended time, contact Allfunride with your order number and tracking number.

Allfunride offers a 15-day voluntary change-of-mind return window for eligible products. Return requests must be submitted within 15 days after delivery. The product must be unused, uninstalled, unridden, complete, clean, and in resale-ready condition, with original packaging, manuals, chargers, keys, tools, protective materials, and all included accessories.

Contact support@allfunride.com with your order number, the email used for the order, a clear description of the issue, photos or videos showing the problem and troubleshooting process where possible, and any serial number, product identification code, or component code requested. For safety-related issues involving the battery, motor, brakes, frame, steering, controller, charger, or similar components, stop using the product until the issue has been reviewed.

In most cases, you should contact Allfunride first. Warranty and repair cases may be coordinated with the brand, warehouse partner, or supplier, but Allfunride helps manage the support process so you do not have to contact multiple parties on your own.