Frequently Asked Questions
Order
You can place an order directly on the Allfunride website by choosing your product, selecting any available options such as color, variant, or warehouse where shown, and completing checkout. Once payment is confirmed, your order enters processing and you will receive an order confirmation email with your order number.
Please allow 1-2 business days, excluding weekends and holidays, for order processing after payment has been confirmed. Special models, backordered products, pre-orders, or international shipments may require additional handling time, which should be shown on the product page, at checkout, or in follow-up communication.
If your order is successful, you will see a confirmation page and receive a confirmation email at the address used during checkout. If you do not see the email, please check your spam, junk, or promotions folder first. If it still cannot be found, contact Allfunride support for help verifying the order.
Contact Allfunride as soon as possible if you need to change a model, color, quantity, address, or cancel an order. Changes and cancellations are not guaranteed once the order has entered warehouse processing, a shipping label has been created, or the package has shipped. If an order has already shipped, it may need to be handled under the Return, Refund, and Order Cancellation Policy.
Please double-check your card details, billing address, available balance, and any bank security checks. If the problem continues, try another payment method or contact your bank. You can also contact Allfunride if you still need help completing the order.
Yes. If you are unsure which model is right for you, contact Allfunride before purchase. We can help with model comparison, use case, riding distance, terrain, warehouse options, product details, and basic warranty or shipping questions.
Products
Allfunride focuses on curated electric bikes, electric skateboards, electric dirt bikes, scooters, and related electric mobility products. Models are selected with attention to riding experience, local warehouse availability, practical specifications, and after-sales support.
You can browse by ride type, use case, price range, stock region, and key specifications. The website comparison tool can also help you review different models side by side. If you are still unsure, contact us with your riding distance, terrain, budget, experience level, and storage needs so we can help narrow down suitable options.
No. Range, speed, climbing ability, battery life, and similar specifications are based on testing under specific conditions. Actual performance can vary due to rider weight, terrain, temperature, tire pressure, riding style, battery condition, maintenance, and other real-world factors.
In the EU, standard electrically assisted pedal cycles are generally expected to use pedal assistance, have a maximum continuous rated motor power of 250W, and cut motor assistance before the vehicle speed reaches 25 km/h. Allfunride models sold for the European market are selected and described with this 25 km/h assisted-speed expectation in mind where applicable. Local country rules may still differ, so customers should check local requirements for helmet use, road access, age limits, insurance, and registration before riding.
In the United States, e-bike use is regulated mainly by state and local rules. Many states use a three-class system for e-bikes with fully operable pedals and a motor of 750W or less. Class 1 means pedal assist only: the motor helps only while you are pedaling and stops assisting at 20 mph. Class 2 means throttle-assisted: the motor can propel the bike without pedaling, but it must stop assisting at 20 mph. Class 3 means higher-speed pedal assist: the motor helps only while pedaling and stops assisting at 28 mph; Class 3 bikes may also require a speedometer and may have age, helmet, sidewalk, trail, or path restrictions. In many three-class states, compliant Class 1, 2, and 3 e-bikes are treated more like bicycles than motorcycles, so they usually do not require a license plate, vehicle registration, or motorcycle insurance; however, customers must check their own state, city, and park/trail rules. As a practical guide, Class 1 and Class 2 models are usually the easiest to use on ordinary roads, bike lanes, and many shared-use paths where bicycles are allowed. Class 3 models are commonly suitable for road and commuter use but may be restricted from sidewalks, multi-use paths, natural-surface trails, or riders under a certain age. If a vehicle exceeds e-bike limits, such as having no usable pedals, motor power over the applicable limit, throttle-only speed above 20 mph, or assisted speed above the legal class limit, it may be treated as a moped, motor-driven cycle, motorcycle, or off-road vehicle. If it cannot be legally registered for public-road use, it should be used only on private property or other areas where that vehicle type is expressly allowed.
Some products may require basic setup after delivery, such as handlebar, wheel, pedal, brake, display, tire, or accessory adjustments. Please read the product manual and setup guidance carefully. If a safety-related part such as brakes, steering, battery, motor, or frame appears abnormal, stop using the product and contact Allfunride before riding.
Replacement part availability depends on the brand, model, warehouse, and supplier support. Contact Allfunride with your order number, model, photos, and the part you need. We will help check available support options with the brand or warehouse partner
Shipping
Allfunride works with selected brands and overseas warehouse partners. For most in-stock models, Allfunride ships from local US or EU warehouses whenever possible. Some products may ship from China or another region depending on stock, model, destination, and product-page details.
For most in-stock products shipping from local US or EU warehouses, delivery is usually 3-10 working days after the order has shipped. Actual delivery time can vary by product, carrier, destination, warehouse handling, and seasonal shipping volume. Carrier tracking updates may take 1-3 business days to appear after warehouse processing and carrier scan.
Current policy states free shipping for eligible local-warehouse shipments in the continental USA and eligible EU countries. US local-warehouse shipping excludes Hawaii, Alaska, Puerto Rico, and military regions. EU local-warehouse shipping excludes Malta and Cyprus. Some remote areas, islands, PO boxes, military addresses, and restricted regions may not be deliverable.
For local US/EU warehouse shipments, duties and taxes are generally included or clearly shown at checkout; for international shipments, extra charges may apply at checkout.
Once your order has shipped and tracking becomes available, the tracking number will be updated or sent to you. International tracking may show limited updates before the parcel reaches the destination country and is handed to the local carrier. If tracking stays inactive for an extended time, contact Allfunride with your order number and tracking number.
Shipping times may be affected by weather, customs, carrier networks, local holidays, and regional restrictions. If a package is refused, returned because of an incorrect or undeliverable address, or cannot be delivered because the carrier cannot complete delivery, the customer may be responsible for actual outbound shipping, return shipping, and related carrier or warehouse handling fees unless the issue was caused by Allfunride, the carrier, or must be handled differently by law.
Inspect the package on arrival whenever possible. If the outer package is seriously damaged, you may refuse delivery where appropriate and ask the courier to record the damage. Take clear photos of the outer box, shipping label, inner packaging, and product, then contact Allfunride as soon as possible. Keep all packaging until the case is resolved and wait for review before arranging repair or disposal.
Return & Refund
Allfunride offers a 15-day voluntary change-of-mind return window for eligible products. Return requests must be submitted within 15 days after delivery. The product must be unused, uninstalled, unridden, complete, clean, and in resale-ready condition, with original packaging, manuals, chargers, keys, tools, protective materials, and all included accessories.
Yes. Please contact Allfunride before returning any product. Unauthorized returns may be refused by the warehouse and may not qualify for a refund. Do not send any item back until return approval and return instructions have been issued.
For change-of-mind returns, the customer is responsible for the actual outbound shipping cost, return shipping cost, and related carrier or warehouse handling charges unless otherwise required by law or agreed in writing by Allfunride. Shipping costs for large electric ride products can be high, so contact Allfunride before arranging any return shipment.
Refunds are reviewed after the returned product is received and inspected. Deductions may apply for used condition, riding mileage, damaged packaging, missing parts, carrier costs, warehouse handling costs, or any condition that reduces resale value.
Contact Allfunride as soon as possible with your order number, delivery date, product model, a clear description of the issue, and photos or videos where available. After review, Allfunride may offer troubleshooting, replacement parts, repair guidance, approved local repair support, exchange, refund, or another appropriate solution depending on the issue, product condition, brand policy, and stock availability.
Unless otherwise required by law, products may be non-returnable if they have been used beyond reasonable inspection or approved testing, modified, damaged by misuse, crash, water exposure, neglect, unauthorized repair, or returned without approval. Custom or made-to-order products, clearance items, certain individual parts, and products shipped outside the continental USA or eligible EU countries may also be restricted unless defective or protected by applicable law
No. Allfunride's policy does not limit mandatory consumer rights that apply in your country or region. Where statutory withdrawal or refund rights apply under local law, those rights prevail over any conflicting part of the policy.
Warranty & Support
Eligible products purchased directly from Allfunride come with warranty support. Brand-specific coverage varies by product and brand, and the exact coverage may be shown on the product page or Warranty Policy. Allfunride is your first point of contact for warranty and after-sales support.
Warranty service is intended to resolve manufacturing defects in materials or workmanship. It does not automatically mean a full product replacement, return, or refund. Depending on the issue, warranty support may involve troubleshooting, replacement parts, repair guidance, approved local repair, exchange, or another appropriate solution.
Unless otherwise required by law, warranty coverage does not include normal wear and tear, consumable parts, routine adjustments, misuse, crashes, improper assembly or maintenance, water damage, unauthorized modification, unauthorized repair, non-original parts, commercial or rental use, stunt or extreme riding, overloading, improper charger use, battery storage problems, cosmetic issues that do not affect function, free gifts, promotional items, or second-hand/resold products.
Contact support@allfunride.com with your order number, the email used for the order, a clear description of the issue, photos or videos showing the problem and troubleshooting process where possible, and any serial number, product identification code, or component code requested. For safety-related issues involving the battery, motor, brakes, frame, steering, controller, charger, or similar components, stop using the product until the issue has been reviewed.
Local repair reimbursement must be approved before the repair is performed. Third-party repairs without prior authorization may not be reimbursed and may affect warranty support. Contact Allfunride first so we can review the issue and confirm the correct support path.
In most cases, you should contact Allfunride first. Warranty and repair cases may be coordinated with the brand, warehouse partner, or supplier, but Allfunride helps manage the support process so you do not have to contact multiple parties on your own.
During business hours, live chat is intended for immediate replies when an agent is available. Outside business hours, live chat messages are usually answered within 12 hours. WhatsApp messages are usually answered within 12 hours, and email messages are usually answered within 24 hours. Response time may vary during holidays, peak periods, or when technical review with a brand or warehouse partner is needed.
For order, shipping, warranty, or return questions, include your order number, product model, the email used for the order, clear photos or videos where helpful, and a short description of the issue. For urgent issues such as shipping damage, safety concerns, or serious functional defects, include the evidence in your first message so the team can review the case more quickly.