Shipping Policy

Allfunride works with selected brands and overseas warehouse partners to serve customers in the United States and Europe. Shipping details can vary by product, warehouse, destination, and current stock status.

This policy explains how orders are processed, how local-warehouse shipping works, and what customers can expect regarding tracking, delays, address changes, delivery issues, and shipping damage.

1. Shipping from Local Warehouses (In-stock Models)

For most in-stock models, Allfunride ships from local US or EU warehouses whenever possible. This helps reduce delivery time and potential import-duty surprises.

Actual delivery time can vary based on product, carrier, destination, and seasonal shipping volume. For special, backordered, or international shipping models, please refer to the product page for the applicable shipping details.

Taxes, Duties, and Import Costs: For local warehouse shipments, import duties are usually not applicable, but final charges depend on checkout and local regulations.

2. Order Processing

How long does it take to process an order?

Please allow 1–2 business days, excluding weekends and holidays, for your order to be processed for shipping. Every effort is made to fulfill orders as quickly as possible after payment has been confirmed.

How can order confirmation and tracking be received?

After an order is placed successfully, a confirmation email will be sent to the email address entered at checkout.

If the confirmation email is not received, please check the spam or promotions folders first. If it still cannot be found, please contact Allfunride for assistance.

Tracking is usually provided after warehouse processing and carrier scan. Carrier updates may take 1-3 business days to appear.

3. Tracking Your Order

Once your order has shipped and tracking becomes available, the tracking number will be updated in the system.

Customers can use the tracking number to follow the shipment status through the tracking page.

For international deliveries, tracking updates may be limited before the parcel reaches the destination country and is handed over to the local carrier. It is normal for tracking to show few or no updates during this stage.

If tracking appears inactive for an extended period, please email us with the order number and tracking number for assistance.

4. Shipping Delays

Shipping times may be affected by factors outside Allfunride’s control, including but not limited to:

• Weather or natural events
• Customs inspections or customs clearance delays
• Carrier network disruptions or capacity limits
• Local holidays or regional restrictions

Allfunride aims to continue providing reliable and efficient shipping services while adapting to these external variables. If a significant delay affecting an order becomes known, available options will be communicated where possible. If Allfunride becomes aware that an order cannot be shipped within the originally promised time, we will notify the customer and provide a revised shipping or delivery estimate. If the customer prefers not to wait, the customer may cancel the order and receive a refund for any unshipped items, where required by applicable law.

5. Changing an Order or Address

Order changes

If assistance is needed to modify an order, such as changing a model, color, or quantity, please contact Allfunride as soon as possible.

Changes are not guaranteed once:

• The order has entered warehouse processing
• A shipping label has been created
• The package has left the warehouse

Address accuracy and changes

Please make sure the shipping address, phone number, and email address are correct before placing an order.

If an address needs to be corrected after the order is placed, contact Allfunride immediately. Address changes are not guaranteed after a shipping label has been created or the package has shipped.

Incorrect or incomplete address details may result in failed delivery, return to sender, or additional carrier costs. Any costs resulting from an incorrect address will be fully borne by the customer.

6. Failed Delivery, Refused Delivery, and Returned Packages

If a package is refused, returned because of an incorrect or undeliverable address, or returned because the carrier could not complete delivery, the customer may be responsible for:

• Actual outbound shipping costs
• Return shipping costs
• Any additional carrier or warehouse handling fees

These charges may apply unless the issue was caused by Allfunride or the carrier.

Where required by law, or where the issue is clearly attributable to Allfunride, the situation will be handled accordingly, and such costs may be waived.

7. Shipping Damage

Please inspect the package on arrival whenever possible.

If the outer package appears seriously damaged, delivery may be refused where appropriate, and the courier should be asked to record the damage. Clear photos of the outer box and shipping label should be taken before refusing the package, if it is safe to do so.

If shipping damage is discovered after delivery, please:

1. Take clear photos of the outer box, shipping label, inner packaging, and damaged product.
2. Please report visible shipping damage within 3 business days with the order number and photo evidence.
3. Wait for review and next-step guidance before disposing of packaging or arranging repairs.

After review, Allfunride may help determine an appropriate solution based on the damage, brand policy, and available support options. Solutions may include replacement parts, repair guidance, exchange, or other appropriate remedies.

8. Remote Areas and Delivery Restrictions

Some remote or extended delivery areas may incur a remote area shipping surcharge. If this applies to your order, Allfunride will contact you before shipment to confirm the additional charge and obtain your approval before processing the shipment.

Certain products may not be eligible for delivery to specific destinations, including but not limited to:

• Remote areas or offshore islands
• PO Boxes
• APO/FPO/DPO military addresses
• Locations where carrier limitations or local regulations prevent delivery

If a destination cannot be served, Allfunride may contact the customer before shipping to discuss alternatives, or cancel and refund the order where required.

Customers who are unsure whether their location can receive large electric ride products are encouraged to contact Allfunride before placing an order. 

9. Contact Information and Bulk Orders

If there are any questions about this Shipping Policy or an existing order, please contact Allfunride through the support options listed on the website.

For group purchases, bulk orders, or larger commercial inquiries, please contact Allfunride before placing the order so stock availability, warehouse options, shipping costs, and possible special offers can be reviewed in advance.